1. Introduction

Tristan Nadeau, doing business as enfant+numérique ("enfant+numérique", "we", "us", "our") is committed to protecting your personal information in accordance with Québec's Act respecting the protection of personal information in the private sector (Law 25) and Canada's Anti-Spam Legislation (CASL). This Privacy Policy explains what information we collect, how we use it, and your rights.

2. Information We Collect

We collect the following personal information when you place an order or subscribe to our communications:

– Contact information: name, email address, phone number (if provided)
– Shipping information: delivery address
– Purchase information: order history, product selections
– Email marketing consent: whether and when you opted in to receive communications
– Essential cookie data: our Shopify storefront uses technically necessary cookies for session management, cart functionality, and security. We do not use third-party advertising or analytics cookies. See Section 7 for full details.

We do not collect payment card information directly — payment processing is handled exclusively by Shopify's secure infrastructure.

3. How We Use Your Information

We use your personal information solely for the following purposes:

– Processing and fulfilling your orders
– Communicating about order status, shipping, and delivery
– Sending marketing emails where you have provided express consent (see Section 4)
– Improving our products and services
– Complying with applicable legal obligations

4. Email Marketing & CASL Compliance

If you have subscribed to our email list, you have provided express consent to receive commercial electronic messages from us. We will only send marketing communications based on express opt-in to those who have explicitly subscribed.

In addition, where you have made a purchase from us, Canada's Anti-Spam Legislation (CASL) grants us implied consent to send you commercial electronic messages relating to your purchase, your account, or related products and services, for a period of 24 months following your transaction — even if you did not separately opt in to our newsletter. This implied consent applies only for the duration permitted by CASL and does not extend beyond it unless renewed by a further purchase or express opt-in.

You may withdraw consent — express or implied — at any time by clicking the "Unsubscribe" link in any marketing email, or by contacting us directly. Withdrawal does not affect the lawfulness of communications sent prior to withdrawal. We will not share your email address with third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy and as required by law. Order records are retained for a minimum of 7 years for tax and accounting purposes. Email marketing records, including consent records, are retained for the duration of your subscription and thereafter as required to demonstrate CASL compliance.

6. Your Rights Under Québec Law 25

You have the following rights with respect to your personal information:

– Right of access: request a copy of the information we hold about you
– Right to correction: request that inaccurate information be corrected
– Right to withdrawal of consent: withdraw consent where processing is consent-based
– Right to data portability: request your data in a structured, commonly used format
– Right to lodge a complaint: file a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise any of these rights, contact our Privacy Officer at contact@enfantnumerique.com. We will respond within 30 days.

7. Cookie Policy

Our website uses cookies — small text files stored on your device — solely to enable essential storefront functionality. The cookies we use are:

– Session cookies: maintain your shopping cart and login state during your visit
– Security cookies: protect against fraud and unauthorized access (provided by Shopify)
– Preference cookies: remember language or region settings where applicable

We do not use advertising cookies, social media tracking pixels, or third-party analytics cookies. If this changes in the future, this Policy will be updated and, where required by Law 25, your explicit consent will be obtained before any non-essential cookies are loaded.

8. Third-Party Services

We use the following third-party services which may process your personal information on our behalf:

– Shopify Inc. — e-commerce platform and payment processing, subject to Shopify's Privacy Policy
– [Insert email marketing provider, e.g., Klaviyo / Mailchimp] — email communications, subject to their privacy policy

These service providers are bound to process your data only as instructed by us and in accordance with applicable privacy laws.

9. International Data Transfers

Some of our service providers, including Shopify and our email marketing platform, operate servers located outside Québec and Canada, including in the United States. We take reasonable steps to ensure that your personal information receives an adequate level of protection in the jurisdictions where it is processed, consistent with our obligations under Law 25.

For customers outside Canada: by placing an order or subscribing to our communications, your personal information will be processed and stored in Canada and in the countries where our service providers operate.

10. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. No method of internet transmission is completely secure; we cannot guarantee absolute security.

11. Privacy Officer & Contact

Under Law 25, the person responsible for the protection of personal information at enfant+numérique is:

Tristan Nadeau, Owner & Creative Director, enfant+numérique
Email: contact@enfantnumerique.com
Phone: +1 (579) 371-1901
Address: 2-791 Av. Outremont, Montréal, QC, Canada

We will respond to all privacy requests within 30 days of receipt.

12. Language

This Privacy Policy is available in both English and French. In the event of a conflict between the two versions, the French version shall prevail for transactions with Québec consumers, as required by the Charter of the French Language.

Return & Refund Policy

1. Final Sale — No Returns or Exchanges

All sales made through enfant+numérique are final. We do not accept returns or exchanges, and do not issue refunds based on change of mind, sizing preference, or personal circumstances. By completing your purchase, you acknowledge and accept this policy.

We strongly encourage you to review the size guide and full product description before ordering. If you have questions prior to purchase, contact us — we are happy to help.

2. Exception: Defective or Materially Misdescribed Goods

Notwithstanding the above, and in accordance with Québec's Consumer Protection Act (LPCQ) and applicable federal legislation, you are entitled to a remedy if:

– The item received is materially defective (damage or flaw originating from manufacture); or
– The item received does not correspond to its published description at the time of sale (wrong colorway, wrong product, or significant material deviation).

Québec's legal warranty requires that goods be durable and fit for their normal purpose for a reasonable period, based on the price paid and reasonable consumer expectations. We do not impose a fixed time limit on claims for inherent manufacturing defects; your rights under the legal warranty apply for as long as is reasonable given the nature and price of the garment.

To initiate a defect claim, notify us as soon as reasonably possible upon discovering the issue by emailing contact@enfantnumerique.com with your order number and photographic evidence. Where a claim is validated, we will offer one of the following remedies at our discretion: replacement, store credit, or full refund.

This exception does not apply to minor colour variations due to screen calibration, or to issues arising from improper care or handling after delivery.

3. Made-to-Order: Production & Shipping Timelines

Because all items are produced on a made-to-order basis, please allow [insert production window, e.g., 4–6 weeks] for production and preparation before your order ships. Estimated timelines are provided at checkout and are approximate.

If delivery is delayed more than 30 days beyond the estimated delivery date communicated at checkout, you have the right to cancel your order and receive a full refund, as provided under Québec's Consumer Protection Act. To exercise this right, contact us at the email below.

Once your order ships, you will receive a tracking number by email.

4. Lost or Damaged in Transit

If your package arrives visibly damaged, document the damage at the time of receipt and contact us within 48 hours. We will work with the carrier to file a claim.

Under Québec law, the risk of loss for your order remains with enfant+numérique until you have taken physical possession of the goods. If your package is reported undelivered or stolen prior to you physically receiving it — including in cases where a carrier has logged a delivery scan — contact us and we will assess the situation and work toward a resolution in compliance with our obligations under applicable law.

For orders outside Québec: risk of loss transfers to you upon handoff to the carrier. We will cooperate with carrier claims processes on your behalf.

5. International Orders: Customs Returns

For international orders returned to us due to unpaid customs duties or an incorrect address provided by the customer, we are not responsible for re-shipping costs or original shipping fees. We may, at our discretion, offer to re-ship at the customer's expense.

6. Contact

Tristan Nadeau, doing business as enfant+numérique
Email: contact@enfantnumerique.com
+1 (579) 371-1901
2-791 Av. Outremont, Montréal, QC, Canada